Warranty Options
Bronze: Standard Southwest Equipment Warranty
- Warranty covers all repairs/service conducted at one of our Southwest Branch Locations
- Includes 1-Year Parts* ~ 6 Months Labour
- Initial diagnosis by a technician or Account Executive within 24 hours
- Repair update within 24 hours of receipt of your equipment in our branch locations.
- Parts are covered under Manufacturer’s Warranties
- Additional fees will apply to any on-site repairs**
- Call 1-877-285-7044 from anywhere in Canada for assistance
* excludes wearable parts, misuse or abuse
** available within 100km of a service branch
Gold: Premium Southwest Equipment Warranty
- 1 Year Coverage on all parts* and labour
- Warranty includes on-site repairs**
- Includes Installation, Set-Up and Training**
- On-going operator training and support by Account Executive
- Initial diagnosis by a technician or Account Executive within 4 hours
- On-site repairs within 2 business days**
- Call 1-877-285-7044 from anywhere in Canada for assistance
* excludes wearable parts, misuse or abuse
** available within 100km of a service branch (if over 100km, warranty only covers service depot repairs)
Platinum: Extended Equipment Warranty
- 2 year service program Covering all parts* and labour
- Parts and Labour costs fully covered for every year of plan
- Warranty includes on-site repairs**
- Includes Installation, Set-Up and Training**
- On-going operator training and support by Account Executive
- Initial diagnosis by a technician or Account Executive within 4 hours
- On-site repairs within 2 business days**
- Call 1-877-285-7044 from anywhere in Canada for assistance
* excludes wearable parts, misuse or abuse (additional years of coverage is available upon request)
** available within 100km of a service branch (if over 100km, warranty only covers service depot repairs)
Silver: Customer Care Program
Includes 4 hours of any of the following:
- Training/Demo by Account Executive
- Scheduled preventative maintenance appointments
- On-site* service technician available (1 hour of Travel time will apply)
Customer can choose which services they prefer to add up to the four hours.
If additional hours are required for a major repairs a preferred labour rate of $95.00/hour (instead of the published $200.00/hour) will apply.
All parts required under Silver Warranty program receive a 25% discount.
* available within 100km of a service branch
Hourly rates for equipment not under warranty
Onsite service
First hour: $125.00/hour + $75 travel time from within a 75km radius of one of our offices
Sent in to our service centre
First hour: $95.00/hour (shipping not included)
Additional hours: $95.00/hour
