Warranty Options

Southwest Standard Warranty

• Parts and labour covered for 6 months*
• Warranty includes on-site repairs**
• Demo and training additional fees apply
• Initial diagnosis by a technician or Account Executive within 24 hours
• Call 1-877-285-7044 from anywhere in Canada for assistance

  * Excludes wearable parts, misuse or abuse
** Available within 85km of a service branch
** If over 85km travel time will apply

Southwest Premium Warranty

At Point of Purchase

(10% of equipment purchase price or $250, whichever is greater)

• 1 Year Coverage on all parts* and labour
• Warranty includes on-site repairs**
• Includes Demo and training** (within 85km)
• Initial diagnosis by a technician or Account Executive within 4 hours
• Call 1-877-285-7044 from anywhere in Canada for assistance

  * Excludes wearable parts, misuse or abuse
** Available within 100km of a service branch
** If over 85km travel time will apply

Southwest Extended Warranty

At Point of Purchase

(25% of equipment purchase price or $250, whichever is greater)

• 2 year Coverage on all parts* and labour
• All other terms and conditions are the same as Premium warranty

Southwest Multi-Year Warranty

Call for Quote

• Includes one-time purchase of warranty of 3 years or more

Renewal of Existing Warranty

(15% of equipment purchase price or $250, whichever is greater)

• 1 year renewable warranty
• Same terms and conditions of premium SWBP warranty apply
• Available at any time prior to expiration of existing SWBP warranty

Hourly rates for equipment not under warranty

Onsite Service

First hour: $135.00/hour + $85 travel time within Southwest Service Depot

Sent to our service centre

First hour: $110.00/hour (shipping not included)
Additional hours: $95.00/hour

      SWBP - Refers to Southwest Business Products
** Warranty Service is in our shop, Southwest is not responsible for delivery costs.
** Warranty Service for large equipment (cutters etc.) are for On-Site Service.
  * Wearable items are not covered (Dies, Cutter Knives, Belts, Rollers, Fuses, etc.).
  * Damage is not covered.